Warranty Policy

Product quality commitment

CarePlus Nepal supplies products that meet our internal quality and packaging standards. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order details and photos of the issue.

What is covered

• Manufacturing defects or damage that occurred before delivery
• Wrong product or variant shipped compared to your confirmed order
• Items that arrive leaking, broken, or unusable due to transit damage

What is not covered

• Normal wear and tear after use
• Damage caused by misuse, improper storage, or expiry after opening
• Products purchased from unauthorized sellers outside CarePlus channels
• Change-of-mind returns unless otherwise stated in our returns policy

How to request support

Email or message our support team with your order number, product name, and a brief description of the issue. Approved cases may receive a replacement, store credit, or refund depending on stock availability and the nature of the claim.